Introducing a low cost reporting solution that provides valuable metrics instantly.

Cloud SWEET! Highlights

• Hosted Interface - Reporting is available anytime, anywhere, on any device.
• Near Real Time Display - monitor call volume and distribution per extension as the calls complete.
• Schedule Reports – Save time by automatically emailing reports daily, weekly, monthly or on demand.
• Drill-Down Capabilities – Get high-level metrics or granular details on all of your extensions, agents and hunt groups and reduce the need for dozens of separate reports.
• Cradle-to-Grave Details – Get the details on every step of a call from the moment the call comes in to when the customer hangs up the phone, giving you a better understanding of the customer experience.
• Call Accounting - Use historical reports to analyze patterns and trends in your calling. Use this information to learn about peak calling times, extension durations and more.
• Increase Productivity - Track agent activity to ensure they are operating at maximum effciency. Use reports to better manage staffng to meet your customer’s needs.
• Reduce Costs – Receive automatic alerts for misuse and excessive call duration. Analyze historical reports to better manage costs.
• Identify Trends – Text and graphical reports provide comprehensive views into all calling activity - inbound, outbound and internal. Use this information to be proactive in resolving issues and optimizing business operations.