Cloud SWEET! Base License, with 1 User (Annual)

This is an annual special for new Cloud SWEET! customers. It includes the Cloud SWEET! base system and 1 user license and allows you to renew subsequent years at the same price!

• Completely Hosted - No additional hardware or software needed.
• Hosted Interface - Reporting is available anytime, anywhere, on any device.
• Near Real Time Display - Monitor call volume and distribution per extension as the calls complete.
• Schedule Reports – Save time by automatically emailing reports daily, weekly, monthly or on demand.
• Drill-Down Capabilities – Get high-level metrics or granular details on all of your extensions, agents and hunt groups and reduce the need for dozens of separate reports.
• Cradle-to-Grave Details – Get the details on every step of a call from the moment the call comes in to when the customer hangs up the phone, giving you a better understanding of the customer experience.
• Call Accounting - Use historical reports to analyze patterns and trends in your calling. Use this information to learn about peak calling times, extension durations and more.
• Increase Productivity - Track agent activity to ensure they are operating at maximum effciency. Use reports to better manage staffng to meet your customer’s needs.
• Reduce Costs – Receive automatic alerts for misuse and excessive call duration. Analyze historical reports to better manage costs.
• Identify Trends – Text and graphical reports provide comprehensive views into all calling activity - inbound, outbound and internal. Use this information to be proactive in resolving issues and optimizing business operations.
• Flexible Reports - Reports can be run on-demand.  Reports are interactive allowing for drill down to the details.  Reports can be scheduled for automatic creation and delivery by email.

• Avaya IP Office - No additional IP Office licensing required
• The Cloud SWEET! Base License is required to add Cloud SWEET! User Licenses or Cloud SWEET! Remote Site/Node Licenses
• Pricing reflects the annual charge for a single Avaya IP Office site with 1 user license
• Cloud SWEET! Remote Site/Node Licenses are sold separately